Bookings, Payments & Delivery

In addition to the information on this page you can also find additional information on our Privacy Policy page as well as the Terms and conditions page.

Payment Methods

PURCHASING ONLINE

  1. Payments can be made securely online via the website using a credit card or PayPal and we receive no credit card details.

  2. A receipt will be sent immediately and when an electronic resource has been purchased a link to the download will also be sent.

  3. Electronic resources should be downloaded within 30 days. 

SCHOOL PURCHASE ORDERS

  1. Schools can make a purchase with a purchase order number using the 'Offline Payment' option. Note a purchase order number must be included in the 'Any other details' box or the order will not be processed.

  2. An invoice will be sent with details of how to pay via BACs, along with links to download any electronic resources. Note, this method of ordering a resource may take longer to process so please allow 48 hours for the invoice and resource link to be sent.

  3. Some schools may experience problems completing the online forms because of settings on their school system. If you experience a problem contact us at info@boydcreate.com​ with your PO number and the details from the form. 

Delivery

  • Delivery is free unless otherwise indicated.

  • Items can only be dispatched to the UK mainland.

  • Where possible orders are dispatched by the following day but please allow 5 working days for delivery from the date your order is received.

  • Some orders may take longer to process e.g. if materials samples are out of stock. You will be notified if there is likely to be a delay in processing your order. . 

  • We are not responsible for orders that are delayed, lost or damaged in transit or for loss or damage caused by this. We send orders via the Post Office and any queries and claims are normally dealt with by the Post Office. We would, however, like you to inform us of any problems so that we can try and help out where possible. 

Returns & Exchange

  • Any problems with the goods must be notified immediately & must be accompanied by proof of purchase

  • If you have to return an item this must be done within 10 days of delivery. Items must be unopened and unused and in their original condition. The item is your responsibility until it reaches us, including paying for delivery (unless the item is faulty).

  • Download resources can not be returned or refunded. 

How to Book a Course

When you click on 'Book Now' on the course description page it will open a booking form for you to complete. When you click on 'Pay Now' on the booking form you will be given a number of options on how to pay:

  1. You can book and pay at the same time using a credit card or PayPal. You will receive a receipt immediately as well as a separate booking confirmation within 48 hours. Online payments are secure and we receive no credit card details.

  2. Alternatively schools can book a place using a purchase order number using the 'Offline Payment' option. Note a purchase order number must be included on the booking form or the booking will not be processed. An invoice will be sent to you within 48 hours with details of how to pay via BACs. Confirmation of your booking will also be sent at this time. 

  3. Some schools may experience problems completing the online forms because of settings on their school system. If you experience a problem contact us at info@boydcreate.com​ with your PO number and the details from the form. 

 

Visit the terms and conditions page for more information on cancellations and paying for courses.