Terms & Conditions

In addition to the information on this page you can also find additional information on our Privacy Policy page as well as the Bookings, Payments & Delivery page.

Terms & conditions when purchasing a product or download

How to purchase a product

Payments can be made securely online via the website using a credit card or PayPal and we receive no credit card details. A receipt will be sent immediately and when an electronic resource has been purchased a link to the download will also be sent.
Schools can make a purchase with a purchase order number using the 'Offline Payment' option. Note a purchase order number must be included in the 'Any other details' box or the order will not be processed. An invoice will be sent with details of how to pay via BACs, along with links to download any electronic resources. Note, this method of ordering a resource may take longer to process so please allow 48 hours for the invoice and resource link to be sent. If you want to use a school purchase order and can't use the online system contact us at info@boydcreate.com.
Some schools may experience problems completing the online forms because of settings on their school system. If you experience a problem contact us at info@boydcreate.com with your PO number and the details from the form.
Note that electronic resources should be downloaded within 30 days.

General information when purchasing a product

Apart from school purchase orders all goods must be paid for before they can be dispatched
Payment terms of school purchase orders is 30 days unless otherwise stated on the invoice
We reserve the right to charge interest on outstanding invoices & to suspend or cancel any undelivered goods
Ownership of the goods being delivered only transfers to you on receipt of full payment
All prices are subject to change at any time without warning
Any problems with the goods must be notified immediately & must be accompanied by proof of purchase
Your name & address details will never be passed onto anyone
If you have to return an item this must be done within 10 days of delivery. Items must be unopened and unused and in their original condition. All refunds will exclude the delivery charge. The item is your responsibility until it reaches us.
We respect & value your personal data. When you make a purchase your details are only used to enable us to process your order. We never see any of your financial details. The only information retained after the order is related to things we need to keep for tax and legal reasons. You’re never added to our mailing list just because you purchased something unless you request this and any communication will only be about your order. Find out how we value and respect your data by reading our full privacy policy.

Terms & conditions when booking a course

These terms and conditions relate to our own independent courses and not to any we run on behalf of other organisations. By making a booking on one of our courses you agree to the terms and conditions outlined below. Courses booked for delivery at the delegates own venue are also subject to these terms and conditions.

How to book a course

When you click on 'Book Now' on the course description page it will open a booking form for you to complete. When you click on 'Pay Now' on the booking form you will be given a number of options on how to pay:

You can book and pay at the same time using a credit card or PayPal. You will receive a receipt immediately as well as a separate booking confirmation within 48 hours.
Alternatively schools can book a place using a purchase order number using the 'Offline Payment' option. Note a purchase order number must be included on the booking form or the booking will not be processed. An invoice will be sent to you within 48 hours with details of how to pay via BACs. Confirmation of your booking will also be sent at this time. If you want to use a school purchase order and can't use the online system contact us at info@boydcreate.com.
Some schools may experience problems completing the online forms because of settings on their school system. If you experience a problem contact us at info@boydcreate.com with your PO number and the details from the form.
Payments are secure and we receive no credit card details.

General information when booking a course

The person making the booking must have the authority to do this and is responsible for ensuring the organisation and delegate complies with the terms and conditions. It is also this person’s responsibility to make sure the person attending the course receives the appropriate paperwork if the delegate's contact details aren’t provided on the original booking form.
Once the official purchase order has been received an email will be sent to confirm the booking along with an invoice. Please note that at this point your booking becomes official and you agree to be bound by the terms and conditions listed here.
A booking made using a purchase order number will be confirmed by us and an invoice provided and this acts as an agreement by the organisation to pay the fee within 30 days of the invoice.
Payment terms are net 30 days from the date of the invoice unless otherwise stated on the invoice.
Prices are advertised on the website but may be subject to change without prior notice. No price changes will be made to bookings that have already been made.
Payment for bookings is normally made by BACS. Some courses can also be paid for and booked online via the website.
We reserve the right to charge interest on outstanding invoices.
A place on a course isn't guaranteed until payment is made or a school order received. Places can’t normally be reserved or provisionally booked although we can pencil in interest in the course and let you know if it gets close to the maximum number.
Delegates can only transfer their booking to a different course at our discretion. If this impacts negatively on the course originally booked on, or another course, no transfer will be allowed and the cancellation terms listed here apply.
Confirmation of the course definitely going ahead will usually be sent around 1 week before the event by email. It is the responsibility of the person making the booking to make sure we have the details for the person attending the course.
Some courses require a minimum number to go ahead and delegates will be noticed of any cancellations around 1-2 weeks before the course date. Delegates should therefore not book transport or accommodation until the course is confirmed by email.
It's the responsibility of the delegate to inform us of any special dietary needs or any other special requirements that will be required on the day.
We recommend delegates do not book travel tickets or accommodation, or confirm any other arrangements, until they have received the confirmation email that the course is going ahead. No refunds will be made for any travel, accommodation or other expenses incurred due to cancellation or venue changes.

Course cancellations by us:

We try to avoid cancelling courses as it's important to us not to let people down. Where possible a course will run even with very low numbers as long as we can break even on the costs. Occasionally a course will run even if only one person has booked, especially with online courses, and if this is the case we will check with the participant beforehand that they are happy to go ahead as the only participant.
We reserve the right to cancel a booking at any time and if we do you will receive a full refund of the course booking fee or the opportunity to transfer to a different date. No refunds will be given for any accommodation, travel or other costs incurred by delegates due to a cancellation.
Refunds for bookings can only be made via the original payment method.

Course cancellations by the school (both face to face and online courses):

All cancellations by the school must be received in writing or by email and must receive a confirmation receipt from us.
A delegate may be substituted for the delegate who has been booked on the course at any point but we must be notified in writing of this.
Delegates cancelling more than 28 days before a course will not be charged and any payments already made will be refunded using the original payment method.
Delegates cancelling 15 - 28 days before a course will be charged 50% of the course fee.
Delegates cancelling 14 days before a course will be charged the full course fee.
In exceptional circumstances a delegate who has to cancel attending a course may be offered the opportunity to swap to an alternative course but this would only be if there are no cost implications to both the course being cancelled as well as to the course being swapped to.
Any refunds are made via the original payment method.
Refunds will not be made for any travel, accommodation or other expenses incurred due to a cancellation.

Impact of Covid

We follow national Covid guidelines on group gatherings and any recommended restrictions and procedures. If national guidelines mean a course has to be cancelled delegates will be given the option to transfer to a new date or a full refund will be given using the original method of payment.
Refunds made due to cancelled courses based on government guidelines are only for the cost of the course and don’t include travel, accommodation or other expenses.
If national guidelines mean a course is able to go ahead all cancellation and other terms and conditions listed above apply.
If a participant or school is unable to attend based on school or personal circumstances rather than national guidelines a refund normally can’t be offered. A goodwill transfer to another course may be offered at our discretion depending on the impact this has on the course being cancelled and the course transferred to.
As online courses can be accessed in a range of home/school and other settings these are normally not impacted by national guidelines on gatherings and therefore under most circumstances should be able to go ahead as normal. Refunds on cancellations for this type of course are therefore only given in exceptional situations.
Where exceptional circumstances apply to an online course cancellation charges are made for any resource pack that has been sent to the delegate unless it is returned as soon as possible with all resources unopened and in their original condition.

Course booking T&Cs